Purpose

This Privacy Policy explains how Qdot Living collects, uses, protects, and shares customer information when customers visit the website, place orders, contact support, or use Qdot Living services.

Applies To

This policy applies to information collected through Qdot Living website, customer support, order forms, Qdot Family membership, delivery coordination, payment processing, promotions, and official communication channels.

Information We May Collect

• Name, phone number, email address, delivery address, billing details, and location information required for order delivery.
• Order history, product preferences, cart details, wish list, customer support messages, complaints, returns, and warranty claims.
• Payment-related information processed through payment partners or gateways. Qdot Living should not store full card details unless permitted and protected through approved systems.
• Website usage information such as device type, IP address, pages visited, browser type, cookies, and analytics data.
• Qdot Family membership details, benefit usage, offer participation, and customer communication preferences.

How We Use Information

• To process orders, confirm payment, deliver products, arrange installation, and provide after-sales support.
• To manage returns, refunds, warranty claims, product recall notices, customer complaints, and service requests.
• To improve website experience, product recommendations, customer service, product planning, and delivery performance.
• To send order updates, service messages, policy updates, promotional offers, Qdot Family benefits, and marketing messages where permitted.
• To prevent fraud, misuse, unauthorized activity, payment disputes, or breach of website terms.

Sharing of Information

Qdot Living may share necessary customer information with delivery teams, installation teams, payment gateways, technology providers, customer support tools, marketing platforms, legal advisors, auditors, or authorities where required. Information will be shared only to the extent needed for order processing, service delivery, legal compliance, security, or customer support.

Cookies and Analytics

Qdot Living website may use cookies, analytics tools, advertising pixels, or similar technologies to improve website performance, understand visitor behavior, manage marketing campaigns, and personalize customer experience. Customers may adjust browser settings to limit cookies, although some website features may not work properly without them.

Data Protection and Security

Qdot Living aims to use reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no digital system is completely risk-free, and customers should also protect their account login details and avoid sharing sensitive information through unsafe channels.

Customer Choices

• Customers may request correction of inaccurate contact or delivery information.
• Customers may unsubscribe from promotional messages where an unsubscribe option is available.
• Customers may contact Qdot Living for questions regarding data use, privacy concerns, or account information.

Retention of Information

Qdot Living may retain customer information for as long as required for orders, warranty support, accounting, legal compliance, dispute handling, fraud prevention, or legitimate business purposes.