Purpose

This policy explains how orders are placed, confirmed, paid, modified, cancelled, and processed by Qdot Living.

Applies To

This policy applies to all orders placed through Qdot Living website, customer support, official social channels, Experience Studio when active, or any approved Qdot Living sales channel.

Order Placement

Customers can place orders through the official Qdot Living website or approved sales channels. Customers are responsible for checking product details, dimensions, color or finish, price, delivery area, and applicable service terms before confirming the order.

Order Confirmation

An order is considered confirmed only after Qdot Living accepts the order and confirms payment, advance payment, cash-on-delivery eligibility, or another approved payment arrangement. A cart submission or payment attempt does not automatically guarantee order acceptance.

Payment Methods

Qdot Living may offer selected payment methods such as bank transfer, debit or credit card, payment gateway, wallet, cash on delivery, advance payment, or other methods shown at checkout. Available payment methods may vary by product, location, order value, promotion, or operational control.

Advance Payment and Cash on Delivery

For selected products or order values, Qdot Living may require full payment or advance payment before processing, dispatch, or installation. Cash on delivery may be limited to selected products, areas, or order values and may be withdrawn or restricted at Qdot Living's discretion.

Failed or Pending Payments

• If payment fails, remains pending, or is not verified, the order may not be processed until payment is confirmed.
• If the amount is deducted but not confirmed, the customer should contact Qdot Living and the payment provider with transaction details.
• Qdot Living will not be responsible for delays caused by bank or payment gateway verification issues beyond its control.

Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched or prepared for delivery. If the cancellation is accepted, any eligible refund will be processed according to the refund procedure and payment method used.

Cancellation After Dispatch

Once an order has been dispatched, loaded, delivered, installed, or assigned for delivery, cancellation may be treated as a return request. Delivery, handling, installation, payment gateway, or pickup charges may apply depending on the stage of order processing and reason for cancellation.

Order Changes

Customers should request any change in product, address, delivery date, contact number, or invoice details as early as possible. Qdot Living may accept or decline changes depending on order status, stock, delivery route, payment status, and operational feasibility.

Stock, Pricing and System Errors

If a product becomes unavailable, is wrongly priced, has incorrect information, or is affected by a technical or system error, Qdot Living may contact the customer to revise, delay, replace, or cancel the order. If payment has been made and cancellation is required due to a Qdot Living-side issue, an eligible refund will be processed.